Vodacom oh Vodacom where has my wifi gone?

THE Vodacom saga. So we have been waiting for 10 days to get our wifi configured and re-connected. When i call the Call Centre regarding a status update, they tell me it is out of their hands and they are waiting for feedback from the "back office" . But im not allowed to speak directly to the back office. What the heck is the "back office"? An imaginary place that you blame your insufficiency on? One of the call centre staff did say it will take between 24 - 48 working hours to configure and connect. 72 working hours later, still nothing!!!!! Another call centre agent actually agreed with me and said they don't know why configuration is taking so long, it is merely the push of a few buttons. I am livid! Vodacom has my business for the past 16 years. Do you think that they value me or my partner as customers just to explain the delay? No, they dont! And i just have to keep quiet and wait until THEY decide when it is time to move forward. All i ask is an explanation for why configuration and reconnection is taking so long.... but according to Vodacom it seems like it is way too much to ask for. Shame on you Vodacom Vodacom !