Vodacom - Ofically the worst network services IN THE WORLD

Received Feedback from vodacom. Feel bad for my harsh complaint, but then again , errors such as this can be prevented and furthermore, if I was allocated data for use while my my account is sorted, this review would not have been published. Vodacom response "Dear Jen, with reference to your Hellopeter posting. Kindly be advised that your data billing query has been escalated to the back office for further investigation and feedback. In the meantime I have allocated 10GB anytime data to your number "private text". Kind regards, Vodacom Customer Care Rudi-Jo Stephan Le Roux""

Thw vodacom app shows my data as 0. As it has since this started. I have logged in on the website and the contract description still shows as 30GB per month instead of 60GB as it did the 1st month i.e last month. Further Description shows my monthly allocation as 12.57GB ...? The total data "Available' as of now is 22.57GB. That means I've used 37GB already?? No way is that possible since I've hardly used it because of the original mess up on this account. Not to mention the so called 10GB I was assigned to use as compensation last week. So basically it shows I've used around 40GB in 15 days. That's in no way possible!!! Why is it so difficult to NOT eff up this account. Where did my data go? Why doesn't the stupid vodacom app reflect the data balance? Why does this contract not reflect as the 60GB datadeal as per contract?? Why why why. This is SOOO frustrating. Seriously what the hell . Why have an app that doesn't work. . Why do u make your customers life so difficult . . It's simple. Load the accounts correct and stop letting data magicly disappear that we PAY for

Please just fix my account. I don't understand what's so difficult to reflect the correct contract details and why it's difficult to keep accurate tract of data I use. How can days disappear into thin air? I am really trying to be understanding here but I just can't see what's so difficult. seriously