Vodacom offers bad customer service.

Firstly, I must honestly say that Vodacom customer service is up to ****. In December, I was contacted by rewards and sold a PC laptop with internet remote router and sim. Since the purchase my PC (a Mercer Guru) has being in twice for repair. In late February I was instructed in late Feb by Vodacom, that a courier company would pick up the whole consignment and Vodacom Rewards would give me a full credit. In March I saw I was still billed for the PC on my Vodacom account. Once again on follow up Vodacom, who had no idea to the whereabouts of my PC. It took me 2 hours to track my PC to Vodacom Rewards in Midrand and another 2 hours to try get this sorted between Vodacom customer service and Vodacom Rewards. Too my surprise my PC was delivered back to my address on the 23 March, with no router or sim card. Since then it has take me a month of calls, false promises, false reference numbers, no supervisor who was meant to call me, no follow up NOTHING until I have to call and follow up again on the matter. I have been paying for now 4 months for a service I have not had the pleasure to use. Yes, finally the PC seems to be working but I do not have the router or sim-card allowing internet connectivity. Again today the 20th April Im at it again and as I speak I have been on the phone for 55.29 minutes and seem to be getting nowhere.