1 reviews | Active since Jun 2013
Vodacom offer poor customer service
<p>On the 29 Jan morning i called Vodacom to query my airtime. The consultant by the name of Dikeledi answered my phone as if she's in a shabeen. she had this condensanding tone right from the beginning. she talked over me before I can say anything. The query was simple to resolve but her attitude was the cause of problem. she got upset when I called her a straatmate/straat**** . She starts to shout and demanding my appology for calling her straatmate or straat****. She was unprofessional hence I called her straatmate. I could hear her colleagues in the background asking her not to entertain me and she hang up. She finally hang up without helping me with my query. This is one reason I had to stop buying products from Vodacom .cause if you compare value for money compared to what Telkom offers, it's obvious that Telkom is better including service of their agents .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
