Vodacom obscures ******* charges

I want to know what to do with Vodacom.......+- 18 months ago I read in the Rapport that Vodacom charge your account with " CONTENT SERVICES " : Now this happens every month you call them and it is always an hour or two of my time that is wasted, their people are also not up to date with the accounts and it is hell to get a manager to talk to...... They will fix it and the next month it is all over again............ Can I open a case by the police for *****....... Can I take them to court for paying me for the time that I waste ...... or must I go to Rapport and give them the accounts to see ...... I still got the Rapport report where the people complaint