GL
Gertruida L
1 reviews | Active since Apr 2018
22 Oct 2018, 08:42
Vodacom, o Vodacom
Recently I have loaded R55 airtime and converted it to data. I used it ONLY to WhatsApp and the data just disappeared with a few hours. Then Saturday night I loaded R50's worth "advance" data and I got ABSOLUTELY NOTHING for it, but I have to REPAY the advance. This is DISGUSTING, to say the least!!!!!!!!!!
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Replies (3)
Vodacom's replyOfficial
22 Oct 2018, 09:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 09:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GL
Gertruida L's updateReviewer Update
22 Oct 2018, 10:25Thank you Vodacom, you have excellent customer service, my problem was resolved and Vodacom's consultant Marlin, and they credited my account. This is what I call working towards zero defect! Well done!
GL
Gertruida L's update22 Oct 2018, 10:25
Reviewer Update
Thank you Vodacom, you have excellent customer service, my problem was resolved and Vodacom's consultant Marlin, and they credited my account. This is what I call working towards zero defect! Well done!
Vodacom's replyOfficial
22 Oct 2018, 10:26 Dear Gertruida
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 10:26
Official
Dear Gertruida
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,