Vodacom Numbers Unreachable After Contract Cancellation

My sisters and I got worried this morning when trying to reach my mother on her cellphone numbers only to go through voicemail. I had to call a neighbor to check on her as she lives alone, thankfully she’s good but then found out that the numbers show ‘Emergency Calls Only’ hence we couldn’t reach her.

It was then I realized that the contract numbers may have been cancelled as I called to Vodacom to cancel the contracts early this month.

So I wanted to reach and find out what was happening as I had not received a text confirming contract cancellation as initially advised by Vodacom when I called earlier in the month.

So I called Vodacom on 135 in order to find out what was happening, and unfortunately this number does not give an option to speak directly to a consultant which was frustrating as the listed options have nothing to do with the reason I’m calling which resulted on having the call ended. I tried this on a number of times, still no luck.

I then tried reaching the cancellations department but that too did not yield any results as it now appears that the numbers are not on contract anymore so I was unable to go through.

Reached out to Twitter, direct messaging Vodacom, expressing my frustration and instead of it being smooth it’s been exhausting doing a back and forth with them and it didn’t seem they want to help as I had to ask where the questions were going if they haven’t even asked for my details and the numbers in question in order to look into it!

I mean all I want is to speak to someone, someone to assist me or advise what’s happening as I can’t have my mother unreachable when she lives alone.