SM
Sungano M

1 reviews | Active since Nov 2018

28 Nov 2018, 06:18

Vodacom Numbere deleted for recyling

Defaulted on a contract that was up, and settled it, but cant get my number back because it has been deleted from the system and will be recycled? I have spoken to call centre and to legal and have been told different stories. But long story short, if the number is being recycled why cant i get my number back as the prepaid i needed? If i call it, it says number doesnt exist meaning it has not been given out yet. Vodacom please help me get this number back and as a prepaid as i have used it for almost 10 years and the effect of not having it is catastrophic.

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2018, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team