AG
Altricia G

1 reviews | Active since Sept 2021

26 Sept 2021, 07:29

Vodacom number was recycled and now I can't access Whatsapp and all my messages are being rooted to someone else

I am out of the country at the moment and whatsApp is the only App I am using currently to stay in touch with my children and loved one's. Yesterday I experienced problems with my WhatsApp application, I couldn't access my messages. I send an email to Vodacom client services to query my problem. They advised that Vodacom recycled my number. I send an email via instragram to 1 of my children and they advise some lady advised that she bought a phone 3 days ago and vodacom supp**** my vodacom number to her ***. I don't know what to do cause no I can't get hold of my children or loved one's. And all my messages are routing to her now.

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2021, 19:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team