yJ
yolandi J

1 reviews | Active since Mar 2009

30 Aug 2016, 09:44

VODACOM NUMBER TO PORT TO CELL C

<p>On the 18th of August I have started to port my number to Cell C.</p> <p>I received a quote from Vodacom, but the quote amount expired.</p> <p>Cell C ported the number but VODACOM NUMBERS cant phone or sms me. Cell C told me that Vodacom released 10 levels and theres still 2 levels that needs to be ported.</p> <p>THIS IS FRUSTRATING because since the 25th im phoning vodacom and cant get to the right department for a VALID QUOTE and to get all the levels ported ... today is the 30th of August... I get through to one consultant and then they put me through to all the other departments. Now I need to phone ********** to check the porting. this number ask me for a code... I phoned Cancellations now - NOW they say sorry we cant do any quotes because we are on a payrun.</p> <p>It feels like VODACOM is spiteful by not transferring my number to Cell C. I'm losing business and it's vodacom that is not helping me from their side.<br /><br />Cell C is trying to port my number, and I would like to settle my account with Vodacom. Im getting NO WHERE !!!!!!!!!!!!!!!!!</p> <p> </p> <p>I really hope that this person reading this message will be able to help me by porting my number successfully and send me a new quotation to settle my account with Vodacom.</p> <p> </p> <p>Thank you</p> <p>Yolandi Rodgers </p> <p> ********** 966</p> **********

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2016, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team