WN
Wesley N

1 reviews | Active since Jan 2016

14 Jan 2021, 14:19

VODACOM NUMBER STOLLEN.

On December 16 2020 ,my vodacom number was ****** and they started using my WhatsApp pretending to be me,they borrowed money from my friends and relative,after being alerted by a friend,i went to vodacom and check how some one manage to sim swap my number **********ly,no one from vodacom who can answer that,i send several emails to vodacom no renspond,i write to this hellopter page ,vodacom is fooling me by sending a link as if they are rensponding and no message to the link,the worst part is that the ********* also used the airtime advanced for the amou of R100,now i cant put airtime ,when i put airtime is taken to pay the airtime advanced used on my num er.what i wanted to no from vodacom,is how ********* can manage to do rica on my number with a help from vodacom agent because ,only vodacom and my self has the access of thw information of my number,how ********* manage to answer security question being asked when you do sim swap,because only my self and Vodacom has that information.

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2021, 14:21
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team