SM
Shawn M
1 reviews | Active since May 2024
14 Nov 2024, 12:48
Vodacom number sharing
Its a good network , the only issue i have with them is that they always give people the same numbers.. I had a number that i used for years,after losing my phone i wanted to get a sim swap, only to find that the number is registered under someone else
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Replies (2)
Vodacom's replyOfficial
14 Nov 2024, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2024, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2024, 12:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on today at 12:11, we have discussed the prepaid inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2024, 12:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on today at 12:11, we have discussed the prepaid inactivity rule.
Please note that all prepaid simcards on the Vodacom network is governed by an inactivity rule. This means that when a prepaid simcard has been inactive for a period of 110 consecutive days, that number will be deleted. Activity is defined as: - Making or receiving calls, SMS, GPRS, etc. - This includes calls to voicemail and the recharge service - And excludes calls to 111, 114, 1082, 155, 112 (emergency service) Regards
Vodacom Consumer Website Team
Best regards,