AW
Angela W

1 reviews | Active since Apr 2021

20 Apr 2021, 09:20

Vodacom number port

I ported my number to vodacom yesterday afternoon, last night after 7pm my old sim advised me that 'not provisioned for voice' so I swapped my sim to my new vodacom sim and dialed 100, recharged my account with airtime and data. So I can make calls and send SMS's, but when someone tries to phone they hear 'the number you have dialed does not exist' I finally got hold of a human this morning at vodacom, and they said it will take between 24 and 72 hours for me to be able to receive calls, THIS IS NOT ACCEPTABLE, no one advised me it would take so long for me to receive calls or send SMS's, the guy at the vodacom shop said that once I have swapped the sim and dialed 100 I will be fully functional, I want this sorted out immediately, I need to be able to recieve calls.

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2021, 11:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team