Vodacom number does not exist
I have been a Vodacom customer for many years, the past two days its been telling me that my number does not exist and when i try chat online then the Vodacom bot does not work. I cant get through to a agent because when i try chat on WhatsApp, it keeps telling me that i am apparently not a customer. When i try call the call support number from my other sim card, there is not option to speak to a agent. I cant go through the Vodacom app either because apparently I am not a customer either!!! What is the point of having all these ways to communicate if i cant get help!!! Please call ME on *** in regards to ***!!!
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Vodacom's replyOfficial
23 Apr 2021, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Apr 2021, 14:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 14:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,