JO
JOHANNES O
1 reviews | Active since Dec 2012
14 Oct 2021, 16:33
VODACOM NUMBER DISAPEARED
I had a data contract with Vodacom for years.Since November 2020 i changed it to pre-paid and used it as a emergency number on another cellphone,it also had a airtime ballance of about R65.00.Since September 2021 the number disapeared.I wrote two complains to vodacom,they rep**** once by email and said that they can not trace the number.Again i send them two emails,but with no reply to date.The number i am complaining about is ***.Thanks,JGS van R van Oudtshoorn
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Oct 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Oct 2021, 13:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2021, 13:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,