RVDH
Ruan Van Der Ham

1 reviews | Active since Aug 2021

19 Aug 2021, 15:13

VODACOM number deleted without Notice

Vodacom Number Deleted. Long story short, I fell behind on a Vodacom contract, due to the effects of Covid epidemic had on my industry. Since that time I always made payments on a monthly basis to try and catch up. never at any stage was I informed regarding this matter. This Monday I received a message for the first time informing me the number is due for immediate deactivation. I called the *** call centre the to get more information, I was advised I can make payment and my line will be fine. I did the payment only to find out my number was deleted!!! Vodacom informed me that the number has been deleted and there is nothing they can do....even after I explained to then about settling the amount. Words can not explain... I am extremely disappointed this number is my business contact and without it I now would not be able to run my business and generate income for my family. I was never advised correctly about the process. This is a massive hit to me and my family. I really hope there is a way to resolve this I have been trying everything...

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Replies (6)
Vodacom
Vodacom's reply20 Aug 2021, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RVDH
Ruan Van Der Ham's update25 Aug 2021, 10:36
Reviewer Update
Hi thank you for the response. I am so happy to hear the number will be reactivate on full settlement of account. Please no one from legal has contacted me they can call me on *** to make the needed payments and arrangements. Regards Ruan
RVDH
Ruan Van Der Ham's update14 Sept 2021, 16:37
Reviewer Update
Hi Please note I have settled the entire account in Full as per above from Vodacom. To date I have not received any communication and more importantly my number has not been activated. Please make contact wit me urgently to resolve this matter.
RVDH
Ruan Van Der Ham's update20 Sept 2021, 11:15
Reviewer Update
Still no response from Vodacom regarding this matter.
RVDH
Ruan Van Der Ham's update28 Sept 2021, 09:23
Reviewer Update
The matter is still not resolved.
No response from Vodacom regarding this matter. Even after I followed there instructions to the book...just nothing...
I am disgusted.....
RVDH
Ruan Van Der Ham's update02 Nov 2021, 11:50
Reviewer Update
Vodacom has informed me that the line is up for reactivation it has been 4 weeks now and still nothing has been done. There is no one to contact and no one to assist me in this matter.