Vodacom number deleted, no feedback from Vodacom.

I have had a number with Vodacom for 6 years via business and last year converted to private. There was a debit on my account that returned void so I contacted Vodacom to resolve this issue by continuing to. Debit me. Vodacom contacted me me and I told them to continue debiting me via the same account number and send me the statement for the failed amount now in arrears.. I spoke to customer service, I spoke to the collections department and their legal department and requsted them to send me the amount in arrears in order for me to settle.. This never came through to me, when their agents called me I told them send me the statement so I can settle. On February 16th I sent the last email to the address they have provided requesting the same and they have to date not provided it. Today I am told my number I deleted due to defaulting on the account. I spoke to their accounts supervisor who refused to resolve this matter and allow me to retain my number whilst I'm saying I will settle the account and was always willing so pay the outstanding amount however the communication and feedback from Vodacom is not consistent and forthcoming. She said I can settle but she does not want to activate my number even if I do so. I am very disappointed by this type of service and communication. I have also noted online that many consumers face these type of issues with Vodacom.. I have all of the email paper trails regarding this matter. I am Willing to settle the account and even now after speaking to their accounts supervisor I still do not have the correct statement. Please send this to me and allow me to retain my number. This is really serous.