WR
Wietscke R

1 reviews | Active since Dec 2021

21 Dec 2021, 12:36

Vodacom Number deleted and no one can assist

Vodacom Number deleted and no one can assist I need to retrieve an old number, number was deleted, I handed me over for debt review and vodacom decided to delete my number after my vodacom account was paid. Vodacom contracts, vodashop and legal all tell me that the number is deleted and will be recycled. However if I dial the number, the voice says 'the number does not exist' which leads me to believe that the number is not in use. Furthermore, the call centre agents send me to do the swim swap at a vodastore, when I get to the store the agent doesn't know anything and we end up calling again the same call centre that referred me to the vodastore. So why can no one assist in getting back my old number? Why would Vodacom rather want to recycle that number and give it to someone else when the easiest option is to give it back to me?!

I need this number back as this number is used for my businesses. The account was not outstanding so I don't understand why vodacom would do this .

This is the number I want back ***

0
Replies (1)
Vodacom
Vodacom's reply21 Dec 2021, 13:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team