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CS
Cobus S

1 reviews | Active since Sept 2012

14 Jun 2021, 12:00

Vodacom number deleted

We have had a contract with Vodacom for the past 23 Years using the same number. Since Covid-19, we lost most of our income and are battling to honour our commitments. Due to this we fell behind with our Vodacom Contract and admittedly, are at fault. Vodacom has first soft locked my line, and now hard locked my line. Apparently this means that my number is now deleted fom their system and according to them(Customer Care as well as Legal Department), there is no way of getting my number back. All my customers has this number and we find it ridiculous that after 23 years, Vodacom is doing something as drastic as this. In the 23 years, we have had a flawless credit record. Maybe someone at Vodacom can come to my rescue regarding this. Waiting patiently. Cobus ***

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Replies (5)
Vodacom
Vodacom's reply14 Jun 2021, 12:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
Cobus S's update14 Jun 2021, 14:10
Reviewer Update
Marlon from Vodacom has contacted me soon after the post. Still awaiting further response regarding my number, but it does not sound very positive. Thanks
CS
Cobus S's update16 Jun 2021, 10:43
Reviewer Update
Marlon from Vodacom contacted us and advised that if 50% of the outstanding balance is paid, my number will be retrieved. We have paid the 50% yesterday and is awaiting further communication. Thanks Marlon for your efforts so far.

CS
Cobus S's update22 Jun 2021, 11:09
Reviewer Update
Marlon from Vodacom has been a star last week with daily updates and advise that their team has confirmed that the numbers will be recovered. However, this week up till now, we have heard nothing from Vodacom and our numbers are still lost. Maybe Marlon or one of the team can contact us with a progress report. Thanks.
CS
Cobus S's update23 Jun 2021, 08:54
Reviewer Update
Marlon from Vodacom has been brilliant in assisting with the above query. Today, called and confirmed that all my numbers has been reactivated. He has insured my trust in Vodacom again.