TT
Thando T
1 reviews | Active since Sept 2019
15 Jun 2021, 17:36
Vodacom Number Deactivated
My cellphone number was subsenquently deactivated without my consent. On Friday the 11th of June around 4pm, my phone went on to 'emergency calls only'. A friend advised they tried to call me and they assumed I had blocked them as my number was 'not available on the network'. I assumed that it was a call barring as my account is in arrears as I am no longer working and struggling with payment. I have since been at back and forth with regards to how I can retrieve my number and am told it may have been ported to another network. I was not informed of such and have no idea why it has been done. This is a great inconvinience as a work seeker as that number is linked to my job applications. Please assist.
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Replies (2)
Vodacom's replyOfficial
16 Jun 2021, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jun 2021, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jun 2021, 08:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 08:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team