SH
Shimondly H
1 reviews | Active since Oct 2017
18 Jan 2022, 11:51
Vodacom number change
I've been experiencing personal problems, so I want to change my number but seeing that I've got a contract I don't want to loose my benefits. Vodacom is making it impossible for me to obtain a new number. First I need to change my plan, when I finally opted to change my plan I must pay a fee of over R500. Whereas it'll be easier to buy a simcard at a retail store.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jan 2022, 13:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2022, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Jan 2022, 14:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with the relevent team today and was advised correctly with regards to your query. Regards Consumer Website Team
Vodacom's reply18 Jan 2022, 14:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with the relevent team today and was advised correctly with regards to your query. Regards Consumer Website Team
SH
Shimondly H's updateReviewer Update
19 Jan 2022, 14:36Based on your reply the matter is settled from your side, which doesn't mean anything. The situation hasn't been dealt with at all. I want a new number or I'll just change my network if it comes down to that.
SH
Shimondly H's update19 Jan 2022, 14:36
Reviewer Update
Based on your reply the matter is settled from your side, which doesn't mean anything. The situation hasn't been dealt with at all. I want a new number or I'll just change my network if it comes down to that.