MM
Marius M
1 reviews | Active since Mar 2012
04 Dec 2022, 12:25
Vodacom number blocked
I requested Vodacom to unblock a phone number on 14 May (service ticket ***), but the sim card still can't send or receive calls. I don't have another hour to speak to someone in a call centre and would like this resolved as soon as possible.
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Replies (2)
Vodacom's replyOfficial
04 Dec 2022, 17:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2022, 17:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Marius M's updateReviewer Update
07 Dec 2022, 14:51That's strange because I was still able to transfer data and buy bundles on that number from my app last week - why were these actions allowed? I took action in May to avoid losing the number (your warnings were absolutely useless) and you deactivated it anyway. I was going to apply for a data contract with Vodacom but this experience has made me decide to look elsewhere.
MM
Marius M's update07 Dec 2022, 14:51
Reviewer Update
That's strange because I was still able to transfer data and buy bundles on that number from my app last week - why were these actions allowed? I took action in May to avoid losing the number (your warnings were absolutely useless) and you deactivated it anyway. I was going to apply for a data contract with Vodacom but this experience has made me decide to look elsewhere.