BP
Bradley P
1 reviews | Active since Apr 2019
09 May 2019, 16:26
Vodacom nowhere to be found on my Fiber Installation/Order - 3 months and counting
Ordered fiber in Feb already. The sub-contractor (Vumatel) has come and gone - they have led the fiber cable into my house. But Vodacom - haaibo, they are nowhere around. They cant be found. When I query they say my order is completed. But there is nary a router to be found. No service. Every time i call in, they say they are escalating. It seems i am a complete fool for thinking a GSM can provide fiber - maybe they must stick to their core business. Shame on you Vodacom.
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Replies (3)
Vodacom's replyOfficial
09 May 2019, 17:59Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2019, 17:59
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
BP
Bradley P's updateReviewer Update
22 May 2019, 10:41I did get a call from the Vodacom HelloPeter consultant within an hour of posting my message. Thanks for that.
He promised that somebody from Vodacom would contact me the next day. Well, ..., I suppose tomorrow didn't come for Vodacom as nobody has contacted since that call. Shame on you Vodacom. Instead I have called the 1904 number a few times since then. I keep getting the same cr*pp* answer: "We are escalating it to our Scheduling Team". I think that is their veiled way of saying: "We are parking your request (yet again) in the Yanking Zone. You must be stupid, stupid, stupid to keep calling us when you know you are going to get the same answer."
Shame on you Vodacom.
He promised that somebody from Vodacom would contact me the next day. Well, ..., I suppose tomorrow didn't come for Vodacom as nobody has contacted since that call. Shame on you Vodacom. Instead I have called the 1904 number a few times since then. I keep getting the same cr*pp* answer: "We are escalating it to our Scheduling Team". I think that is their veiled way of saying: "We are parking your request (yet again) in the Yanking Zone. You must be stupid, stupid, stupid to keep calling us when you know you are going to get the same answer."
Shame on you Vodacom.
BP
Bradley P's update22 May 2019, 10:41
Reviewer Update
I did get a call from the Vodacom HelloPeter consultant within an hour of posting my message. Thanks for that.
He promised that somebody from Vodacom would contact me the next day. Well, ..., I suppose tomorrow didn't come for Vodacom as nobody has contacted since that call. Shame on you Vodacom. Instead I have called the 1904 number a few times since then. I keep getting the same cr*pp* answer: "We are escalating it to our Scheduling Team". I think that is their veiled way of saying: "We are parking your request (yet again) in the Yanking Zone. You must be stupid, stupid, stupid to keep calling us when you know you are going to get the same answer."
Shame on you Vodacom.
He promised that somebody from Vodacom would contact me the next day. Well, ..., I suppose tomorrow didn't come for Vodacom as nobody has contacted since that call. Shame on you Vodacom. Instead I have called the 1904 number a few times since then. I keep getting the same cr*pp* answer: "We are escalating it to our Scheduling Team". I think that is their veiled way of saying: "We are parking your request (yet again) in the Yanking Zone. You must be stupid, stupid, stupid to keep calling us when you know you are going to get the same answer."
Shame on you Vodacom.
BP
Bradley P's updateReviewer Update
13 Jun 2019, 17:26Thanks for the message. Yes the fiber service is now finally up and running. But that is a result of me having to continuously follow up numerous times before things eventually happened. But wait, there is more. Vodacom billed me for April and May for the fiber service - wow, amazing. The fiber service only started in June. Now i am out of pocket and must chase up with Vodacom to get a refund. I reported this a few days ago and no one has come back to me yet. Given the bad service i have received i would thought they you would make an overture in the form of a future credit of some sort, but instead all i get is a bill for a service i never received. And the beat goes ...
BP
Bradley P's update13 Jun 2019, 17:26
Reviewer Update
Thanks for the message. Yes the fiber service is now finally up and running. But that is a result of me having to continuously follow up numerous times before things eventually happened. But wait, there is more. Vodacom billed me for April and May for the fiber service - wow, amazing. The fiber service only started in June. Now i am out of pocket and must chase up with Vodacom to get a refund. I reported this a few days ago and no one has come back to me yet. Given the bad service i have received i would thought they you would make an overture in the form of a future credit of some sort, but instead all i get is a bill for a service i never received. And the beat goes ...