Vodacom now totally ignoring my problem

I am now fed up with Vodacom's **** attitude. A problem with phone malfunction brought to their attention for the first time on Hellopeter on 2 March have still not been resolved, and all e-mails are being ignored. Furthermore after my last complaint here they promised a consultant will contact me soon... that has now been almost 2 weeks. Soon? Absolutely pathetic! Like I said before, if you are not interested in solving my problems tell me straight and I can find a service provider that will. But being flat out ignored is just not on!