JL
Juan L

1 reviews | Active since Nov 2014

27 Nov 2019, 16:20

VODACOM now ******** people!

I have been a Vodacom customer since about 1998. I was recently contacted by a Vodacom consultant telling me that the DATA fees have come down and that I will be receiving more DATA monthly at the same price, they just have to notify me. Also told me that they have to send me a new sim card because the one I have is "too old" and there might be a "glitch", so I should just insert the new sim into the dual sim phone I have. Said I will have no additional charges monthly. Now to my surprise just found out that I have a new contract, and additional charge of R199 monthly. I cannot believe that Vodacom is doing business like this now!!

0
Replies (2)
Vodacom
Vodacom's reply28 Nov 2019, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JL
Juan L's update11 Dec 2019, 13:18
Reviewer Update
Hi, my debit order is set to go of on the 20th, I cannot be billed for the contract taken out without my consent. Has this now been sorted out??