Vodacom now has psychics that can tell your problem is solved when it's NOT

I have been having a problem with Vodacom app for two months now! Every time I call I am told to restart the phone, uninstall and reinstall the app, etc and so on. So two days ago I phone... AGAIN. A nice young man says he will escalate my issue, after trying different things. I get given a reference number, the next day, I suddenly get a message to say my query has been resolved. No it hasn't! I am NOT going to go through all the blah blah on the phone before I get someone who CANNOT HELP ME! How can you close my query if you haven't even spoken to me? AND THE APP IS STILL NOT WORKING!!! :( Query resolved my rear end!