Vodacom now doing ******* practices!

Vodacom once again messing around with me. In January when reviewing my invoices I noticed that my bill was higher than expected. Upon checking it I noticed that they had changed my cellphone insurance to a higher plan without any notification or authorization from me.

Further to that, They backdated it to December by crediting my December Premium and Charging the higher amount for December. I called in and was advised that this was a system error which will be corrected before the billing cycle. Come 1st of Feb, I was billed the higher amount.

I called in again! I was told the same thing again. A system error and it will be rectified and the difference credited. Now the new month has started and I have again been billed a higher amount than I budgeted for.

This change to policy without notification is *******. This needs to be resolved ASAP and the extra refunded back to me.

Next steps in my mind is that this needs to be taken to the Insurance Ombuds as what they did appears to be very ******* to me.