vodacom now another south african government department

useless, every single aspect, they are not interested in helping paying customers at all, they charge you crazy amounts and expect you to pay even when they are not allowing me to use my devices. they tell you things on phone that are all lies and end up costing more. i have not had use of my devices for two weeks now and am unable to verify or authorize any banking, i am unable to access my paypal as it used banking app on phone to verify and so i cannot pay bills have bounced debit orders cannot get food or pay rent and electricity or water, i have not been able to work for two weeks now either and so have lost most of this months income and still after advising countless supposed customer care staff including managers of these urgent issue i have still being ignored, i have filled in forms 4 times now and i get as far as a reference number then all ignored from there, i have begged for feedback and help and all has been ignored. the emotional distress is not at the point where i don't want to wake up as my days are no just panic on how i will pay my bills, i have been with vodacom since i was 11 , i do not know why i am being treated this way but i do not think anyone should go through this. i have no way of fixing this and thats Vodacom's process . i need help