Vodacom - Now 11 months and still no phone!!

Hello vodacom. In feb 2019 (almost 10 months ago) i dropped my phone off at Hartbee****rt Vodacom for repairs to the charging socket. The phone was still under insurance and I had just signed up a new contract. I was amaized because that same afternoon i received more than one "courier-tracking' message on my new phone telling me the item was on its way to repairs and that I would be contacted shortly. Wow! What service!! The shop said about 3 weeks. Well that was the end of that. After about 3 months I went into the shop but no one could ascertain its whereabouts. eventually I was told it was sill at repairs. After 6 months i went back. The phone was there!! BUT they had not done any work on it. The same salesman tried to tell me it was just an insurance glitch and they would ensure i'd get it back shortly. That afternoon I got the courier messages again and was again conned into believing anything was happening. Last month i went back to the shop and the same salesman took my number again (as if i was gong to get a follow up call or something tangable), but no, nothing. Its now 10 months later I still do not have my phone back from repairs and your staff member has made me enough promises with his bloodshot eyes to realize I may as well talk to the wall. Its a disgrace. I have been with Vodacom for over 20 years.