MR
Michelle R

1 reviews | Active since May 2012

29 Nov 2016, 15:45

Vodacom notifications driving me mad!!

<p>In May this year I cancelled my vodacom contract and switched to CellC. Since then I have been receiving notifications that says my account has been soft locked The admin of trying to get this sorted is ridiculous!!!!! All they tell me is that a consultant is looking into it, but nothing ever happens. I receive these messages in early hours of the morning and it's the worst inconvenience EVER! I'm not even a Vodacom customer and I need to sit with this nonsense!!</p> <p> </p> <p>Your response in trying to sort out my issue is pathetic!!! I have now had enough!!! If you don't get this sorted ASAP I am going to drive you mad like you drive me mad! I am not going on holiday with these messages messing up my day!!!</p> <p>Can someone with legit authority please get in contact with me as in yesterday!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team