Vodacom - nothing less than theft

Have had a vodacom number for years - and a contract now for probably 10 years give or take. So I needed to cancel my contract early - get a quote and make payment. Processing time takes FOREVER with random empty emails from Vodacom stating that my query is resolved and closed. Finally, confirmation follows another set of empty mails and I see that all the data and minutes I had were just wiped. Keeping in mind that I did pay for this. Not even an airtime credit. Truly shocking company - in South Africa and abroad.