BK
Barry K

1 reviews | Active since Jul 2016

31 Aug 2022, 08:03

Vodacom, nothing but imcompetence and blatant lies.

Vodacom ****med me into a new contract by the Rewards Division. I did not receive the device I agreed to. Today is day 40 with countless calls and e-mails requesting Vodacom to collect this device and cancel the contract. I am being held randsom and cannot cancel due to holding their device. Cannot hand it in anywhere, and they refuse to collect. Scores of empty promises that it will be sorted out or called back. This never happens. This Company has no values or ethics, it is rotten at the core and it appears as if it is corporate policy for employees to lie to customers. South Africa is on the verge or total collapse at the hands of a totally *******ed Governement and business practices such as practiced by Vodacom. Beware.

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2022, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team