SA
Sherman A
1 reviews | Active since Jan 2017
11 Dec 2018, 09:58
Vodacom nothing but "hopeless"
Vodacom (Pty) Ltd. Service Request SR181 ********** 14 status has been changed to 'Resolved' status. This message I got from vodacom this morning without even the decency of explanation to my inquiry which to me is still unresolved as I still dont know what is my uncapped limit before FUP of which I was never informed of when signing up. Also why the service request submit button on vodacom business is faded out thereby preventing users from submitting web service requests. Fortunately I did not fall for the lengthy contracts with vodacom FTTH but on a month to month which I will now give a discontinuation or cancellation notice as vodacom has proven "hopeless"
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Vodacom's replyOfficial
11 Dec 2018, 11:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team