GB
Gilla B

1 reviews | Active since Aug 2025

13 Aug 2025, 13:30

Vodacom: Nothing but a nightmare!

Vodacom is an absolute dog's breakfast. They cannot invoice correctly, cannot fix it and if you don't pay the ********ly invoiced higher amount, they cut you off. Trying to get it fixed is a full time job. And you cant even get a cancellation sorted because they want to charge exorbitant cancellation fees and hold you telephone number hostage until you pay that. I have been a good customer for 30 years, but I am so fed up that I never want to hear their name again. One cant even take them to court (I would because I would like to be paid for all the hours I lost trying to fix their mess.) because you cant figure out where to send the summons. Whatever you do, stay as far away from Vodacom in all their capacities as you can. Perhaps I should rather spend my time mobilizing a justified social media campaign against them and get a class action suit going to reflect their actual business operations. Shame on you, Vodacom! And to add insult to injury, their line speeds are nothing like it should be, their network often off and they drop calls like a blind rugby team.

0
Replies (2)
Vodacom
Vodacom's reply13 Aug 2025, 13:35
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

GB
Gilla B's update15 Aug 2025, 10:56
Reviewer Update
I was contacted by Vodacom and told it would be fixed, and I see that the ticket has been closed, but I have not received feedback or proof that the matter has been sorted. I suppose we will have to see what happens on the next invoice and perhaps start this whole cycle again, which is what has been the case for months now...