CA
Clayton A
1 reviews | Active since Sept 2017
09 Jan 2024, 14:36
Vodacom not worth the hassle
So we cancelled our current fibre plan because we were being sold the "vodacom" idea. We expected to come live on 2 January 2024. It's been 7 days and our request has been cancelled and reordered everyday since. No internet whatsoever. A new Vodacom client. Stick to your ISP, this is not worth the trouble changing. If this is just me trying to sign up, waster airtime, empty promises, no feedback then i will rather go back to my service provider.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
10 Jan 2024, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2024, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CA
Clayton A's updateReviewer Update
10 Jan 2024, 11:0710 days trying to get connected and my account is messed up. My details has been captured incorrectly, no one has contacted me from your team. So no, I wish not to have Vodacom as my ISP. Again, im not even a customer yet and this is the service received. Im happy to post this on fb
CA
Clayton A's update10 Jan 2024, 11:07
Reviewer Update
10 days trying to get connected and my account is messed up. My details has been captured incorrectly, no one has contacted me from your team. So no, I wish not to have Vodacom as my ISP. Again, im not even a customer yet and this is the service received. Im happy to post this on fb
