DB
Daniel B
1 reviews | Active since Jan 2016
12 Aug 2024, 10:45
Vodacom not working
I have received a new modem after an upgrade to an existing line, on the 29/07, and to date its not working with the old sim card in, I have reported it numerous times and been told its been escalated and that we would be getting a call to do setting etc, but to date, 15 days later, no call in site.
I have a reference number from 04/08 being *** and nothing has been done.
I have a new router and been told the old sim card has to go in it but when we put it in, its not working and after a few hours we put the sim card back into the new router.
What do I need to do to get this working like I'm paying for? and will I get a credit for the time it hasn't worked?
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
12 Aug 2024, 12:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2024, 12:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DB
Daniel B's updateReviewer Update
13 Aug 2024, 06:19Good morning Vodacom
I am still waiting for some sort of response form Vodacom and not an automatic email response to a complaint put on HelloPeter forum, what is one to do to get Vodacom to provide the service they are supposed too these days?
I am still waiting for some sort of response form Vodacom and not an automatic email response to a complaint put on HelloPeter forum, what is one to do to get Vodacom to provide the service they are supposed too these days?
DB
Daniel B's update13 Aug 2024, 06:19
Reviewer Update
Good morning Vodacom
I am still waiting for some sort of response form Vodacom and not an automatic email response to a complaint put on HelloPeter forum, what is one to do to get Vodacom to provide the service they are supposed too these days?
I am still waiting for some sort of response form Vodacom and not an automatic email response to a complaint put on HelloPeter forum, what is one to do to get Vodacom to provide the service they are supposed too these days?
DB
Daniel B's updateReviewer Update
16 Aug 2024, 11:07Good day Vodacom
We are still sitting with your defective modem that is supposed to be collected, yet we are paying for a product that doesn't work.
Please advise way forward as I'm always told Vodacom will call back but never do.
We are still sitting with your defective modem that is supposed to be collected, yet we are paying for a product that doesn't work.
Please advise way forward as I'm always told Vodacom will call back but never do.
DB
Daniel B's update16 Aug 2024, 11:07
Reviewer Update
Good day Vodacom
We are still sitting with your defective modem that is supposed to be collected, yet we are paying for a product that doesn't work.
Please advise way forward as I'm always told Vodacom will call back but never do.
We are still sitting with your defective modem that is supposed to be collected, yet we are paying for a product that doesn't work.
Please advise way forward as I'm always told Vodacom will call back but never do.
DB
Daniel B's updateReviewer Update
20 Aug 2024, 07:54Good day Vodacom
We are still waiting for the defective modem to be collected, we are being told they coming but no call has been received or anything and every day goes bye where we have a defective product and still paying yet there is no sense of urgency from Vodacom.
3 weeks now and we still cant use what we upgraded for.
What do we need to do to get this matter sorted out????
We are still waiting for the defective modem to be collected, we are being told they coming but no call has been received or anything and every day goes bye where we have a defective product and still paying yet there is no sense of urgency from Vodacom.
3 weeks now and we still cant use what we upgraded for.
What do we need to do to get this matter sorted out????
DB
Daniel B's update20 Aug 2024, 07:54
Reviewer Update
Good day Vodacom
We are still waiting for the defective modem to be collected, we are being told they coming but no call has been received or anything and every day goes bye where we have a defective product and still paying yet there is no sense of urgency from Vodacom.
3 weeks now and we still cant use what we upgraded for.
What do we need to do to get this matter sorted out????
We are still waiting for the defective modem to be collected, we are being told they coming but no call has been received or anything and every day goes bye where we have a defective product and still paying yet there is no sense of urgency from Vodacom.
3 weeks now and we still cant use what we upgraded for.
What do we need to do to get this matter sorted out????
DB
Daniel B's updateReviewer Update
22 Aug 2024, 07:47Good day Vodacom, we have still not got any call or anything to collect the faulty modem, what do we need to do to get this issue sorted, I get calls saying its been processed but nothing has been done.
Can I rather just cancel this contract and go to MTN or Cell C and get something that will work?
Can I rather just cancel this contract and go to MTN or Cell C and get something that will work?
DB
Daniel B's update22 Aug 2024, 07:47
Reviewer Update
Good day Vodacom, we have still not got any call or anything to collect the faulty modem, what do we need to do to get this issue sorted, I get calls saying its been processed but nothing has been done.
Can I rather just cancel this contract and go to MTN or Cell C and get something that will work?
Can I rather just cancel this contract and go to MTN or Cell C and get something that will work?
DB
Daniel B's updateReviewer Update
03 Sept 2024, 07:35Good day Vodacom
Its been more than a month since I did my upgrade, and the non working router has been sent back to Vodacom, but Im paying for a contract where I dont have a router that I ordered.
Im getting no response from Vodacom and feel that we are getting done in when a defective item was sent to us int he first place.
What do I need to do to get a new correct and working Wifi router delivered to us as per what I ordered as an upgrade?
is there anyway I can cancel this contract and move onto another service provider so I can have proper wifi at home?
Its been more than a month since I did my upgrade, and the non working router has been sent back to Vodacom, but Im paying for a contract where I dont have a router that I ordered.
Im getting no response from Vodacom and feel that we are getting done in when a defective item was sent to us int he first place.
What do I need to do to get a new correct and working Wifi router delivered to us as per what I ordered as an upgrade?
is there anyway I can cancel this contract and move onto another service provider so I can have proper wifi at home?
DB
Daniel B's update03 Sept 2024, 07:35
Reviewer Update
Good day Vodacom
Its been more than a month since I did my upgrade, and the non working router has been sent back to Vodacom, but Im paying for a contract where I dont have a router that I ordered.
Im getting no response from Vodacom and feel that we are getting done in when a defective item was sent to us int he first place.
What do I need to do to get a new correct and working Wifi router delivered to us as per what I ordered as an upgrade?
is there anyway I can cancel this contract and move onto another service provider so I can have proper wifi at home?
Its been more than a month since I did my upgrade, and the non working router has been sent back to Vodacom, but Im paying for a contract where I dont have a router that I ordered.
Im getting no response from Vodacom and feel that we are getting done in when a defective item was sent to us int he first place.
What do I need to do to get a new correct and working Wifi router delivered to us as per what I ordered as an upgrade?
is there anyway I can cancel this contract and move onto another service provider so I can have proper wifi at home?