1 reviews | Active since Oct 2013
Vodacom Not willing to replace a broken 3g ****le
<p>This is the last warning to VODACOM.i have a laptop on contract with you guys which came with a 3g ****le and 2gb of data pm.we have spoke to the Vredendal branch in the Western Cape which is the closest to us and they told us the ****le will be sent in and we would be given a new one since the 3g ****le hasnt been working from the start ,the problem is that it keeps saying ''insert sim card''.So now Vodacom says the ****le wasnt brought back to the store within 7days of purchase but we told them that the ****le wasnt opened few weeks after we took the laptop on contract since we have wireless uncapped internet at home and the ****le wouldof just been used if we decide to go holiday and we needed internet away from home.So the people at the vrendendal branch said they cant replace it but wasnt it their duty to check the ****le before giving it us to see if everything was up and running?and by the way we were told by your customer service that they could see the sim card wasnt activate therefore clear evidende that what we were telling the vrendedal brance was the truth indeed.so here is my last warning to you guys,if you dont replace the ****le which was not working from the start then i am bringing the laptop back to you to have and i will stop the debit order from my side and believe me i will do that and im keeping this review saved if you guys dont comply and if you want to give me **** for stopping the debit order.i am fed up with service providers like you guys not doing your job and you guys are willing to help with the **** you guys caused .SO NOW YOU ARE WARNED</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Joshua,
Feedback has been provided via email.
Regards,
Cassandra
Dear Joshua,
Feedback has been provided via email.
Regards,
Cassandra
