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Sibongile M

1 reviews | Active since Jun 2022

20 Jun 2022, 20:19

Vodacom not willing to attend to my query/complain

In 2019 one of the Vodacom agents offered me a data contract and said I must first active the SIM card in order to enjoy the service. Unfortunately I lost the SIM card and I never activated it. A year later I received a call from some attorneys saying my account has been handed over. I explained what happened but that fell on deaf ears. I sent emails to Vodacom customer service and even requested a copy of the recording to prove what the agent said that day, until now I have not receive any response from Vodacom.

This affects my credit record negatively and It looks like I won't win this against Vodacom.

Please assist.

0
Replies (3)
Vodacom
Vodacom's reply21 Jun 2022, 08:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
SM
Sibongile M's update25 Jun 2022, 19:20
Reviewer Update
Good day

Yes, I received a call from one of your consultants regarding my complaint. I also requested an email that stated the outcome of this matter to be sent to ***.

I'm very pleased that this was settled.

Regards
Sibongile
SM
Sibongile M's update07 Aug 2022, 13:27
Reviewer Update
Good day,

Please send me the outcome of my complaint as previously requested to ***

Regards
Sibongile