Vodacom not willing to assist the Client

My first call to Vodacom helpline was to do a speed check. My cable speed was running at its recommended speed, however, the WIFI speed was running at 1.3mbps. I had an internet connection when I made the first call. The first person I spoke to, attempted to do a firmware update, said it was not working, and told me she was going to hand it over to a colleague and hung up.

I have spoken to four different people who have all asked me the same questions for the same issue with no results.

I switched off the Router, put it back on, watched the lights, reset it, and followed all other instructions.

I have been without a connection going on for a week and all the response I have received is it will be handed over to someone else. It is very concerning that all the people who I spoke to, were unable to confirm what the other person had done or had written down in their notes. What is the point of a Ticket Number if it cannot be linked to all other calls relating to the same issue? I am still without a connection and Vodacom is still ignoring my issues