Hellopeter
Share Your Experience
MW
Minette W

1 reviews | Active since May 2020

25 Jan 2024, 11:16

Vodacom not willing to assist!

I have been a customer with Vodacom for 20 years - on my Vodacom app I by mistake sent a data bundle to the wrong number ( sure this happens daily) all the proof is on the app but they are not willing to assist in rectifying this HUGE problem for me!! Refunded a R100 on goodwill they said!

0
Replies (2)
Vodacom
Vodacom's reply25 Jan 2024, 12:10
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
MW
Minette W's update26 Jan 2024, 10:04
Reviewer Update
Many thanks to Dean from Vodacom hellopeter team for your friendly, fast and efficient comeback and for sorting all out!!!