IG
Irma G
1 reviews | Active since May 2021
06 May 2021, 15:59
Vodacom not willing or able to cancel contract
On 23 February 2021 I canceled a contract with Vodacom. To date, after various calls and emails, they are still deducting money from my bank account for that contract as well as the insurance that I also canceled. As a pensioner this is tough. Does it mean that Vodacom is not honorable when deali g with pensioners like myself and others? I hope that Vodacom will pay me back my money for the period 23 February 2021 to date. Shame on you Vodacom!
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Replies (2)Vodacom's replyOfficial
07 May 2021, 06:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2021, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IG
Irma G's updateReviewer Update
14 May 2021, 16:27Shame on you Vodacom! Problem still not addressed. Had to again pay for the canceled contract. ☹️
IG
Irma G's update14 May 2021, 16:27
Reviewer Update
Shame on you Vodacom! Problem still not addressed. Had to again pay for the canceled contract. ☹️
