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Renier H

1 reviews | Active since Oct 2011

13 May 2023, 11:46

Vodacom not will to help

My wife and I have each 2 contracts on our names with Vodacom. We have been customers for years with vodacom and always paid our accounts.

Today we went to a store to swop contracts. Moving one contract from my wife’s account to mine and one from mine to my wife’s name. When the shop wanted to move the contract from my wife’s name to mine it was declined because I have to many contracts on my name. I only have 2 on my name (which is for my 2 ***s) and we actually want to swop. When asking for a referral the referral department said I do not own above R 60 000 (financial **************). They do not care if I go to MTN. Obviously old good standing customer is no longer needed by Vodacom. Cannot wait for the end of my contract so that I can rather go to MTN

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Replies (3)
Vodacom
Vodacom's reply14 May 2023, 12:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 May 2023, 09:14
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that your query was escalated to the Customer Acquisitions Division  and based on the feedback received, the customer does not meet the CAD Exceptions criteria thus the review was declined. Regards  Consumer Website Team 

Best regards,

RH
Renier H's update16 May 2023, 09:21
Reviewer Update
The feedback received is unacceptable. It is a simple swop of contracts like for like. No additional risk for Vodacom. Cannot believe Vodacom is not willing to assist good standing customers. I will now go ahead and make as much noise as possible in the press of the bad service and unhelpfulness of Vodacom