Vodacom Not Wanting to Pay A Claim

I am so LIVID and DISGUSTED with Vodacom Insurance that I can't wait to cancel my contract with them.<br> <br> After being with Vodacom for over 4 years, yesterday my car locking device was jammed and now Vodacom say's that they won't pay because there was no physical damage to my car. Now tell me, how was there EVER going to be physical damage to the car when the locking system was jammed?<br> <br> I am so DISGUSTED by Vodacom and between them and their insurance department no-one wants to take accountability. <br> <br> The agent that I spoke to said she would send me a copy of my reject letter but I am still waiting and this was over an hour ago.<br> <br> I guess I need to contact 702, Carte Blanche, The Star and the Ombudsman because this is not acceptable. We take out insurance for such cases. On their IVR they tak about how they are the best, they boast about getting you back connected far quicker than any other insurance company, it's all just lies to nget us to take their insurance of over R100 a month for NOTHING .....