VODACOM NOT UPDATING MY ITC CREDIT SCORE EVEN THOUGH I SETTLED MY ACCOUNT MORE THAN A YEAR AGO

Good day,

Please assist me in logging a formal complaint,

i paidup and settled my Vodacom account more than a year ago but my Credit score hasn't been updated to reflect as such. I called Vodacom in January 2024 numerous times and on numerous days requesting that my credit score be updated.

I received a Settlement Letter on the 29th of January 2024 and was advised that my credit score will be updated within 7 to 14 days. To date my credit score has not been updated.

All the consultants I spoke to (about 3 in total) in January said my case is being escalated but nothing has been done.

One of the consultants I spoke to in January is Zanele Masuko and today I spoke to Queen Moela, I was told the same escalation story.

Sicelo Gumede