Vodacom not updating my account

It is totally useless

They keep sending me the same email regardless of what I explained to them. No direct answer to my mail.

I'm done. I have done my part, explained and you fail to assist.
.

Good Day Mr JJ Myburgh



Thank you for the e-mail, kindly note that your e-mail has been acknowledged.



We have made attempt to contact you on 072****002 with regards to the e-mail that you sent but have been unable to reach you. We understand that you will bring the account up to date withing a week, meaning we will receive a payment on or before the 24/03/2026. Kindly confirm if you will be paying the arrears amount R4006.74 or if you will be paying the total due R8084.55.



It is important to note that an arrears or over the limit or overdue has a negative impact on your credit profile. Your credit card may lead to the following outcomes:



It may worsen your credit profile and score. Overdue amounts can be seen as your being unable to manage and repay.
It may increase the cost of credit. The longer your balance remains unpaid, the higher the potential interest charged.
It may restrict your use of the credit card, which may be blocked so that no spend will be allowed if your unpaid position is not resolved.
Your account may be handed over to an attorney firm.


We have enhanced our communication channels for better engagement with our clients. Please note now you can also communicate with us using the Standard Bank App.

If you are active and currently using our app you can follow the following simple instructions to get started.



On the top right of the app click messages.
Select “Start a Chat”.
On the “Write your message here” type Chat with banker. And follow the prompts.


Should you not receive feedback within 48 hours, please escalate the matter to the following



1st Level Escalation:

Lindiwe Khanye - Team Leader

Email: ***



2nd Level Escalation:

Precious Tshabalala - Manager

Email: ***



Alternatively, you can give us a call on 086?*** between



08:00 to 17:00 Monday to Friday

08:00 to 12:00 Saturday

Sunday we are closed.



Thank you for contacting us. We look forward to hearing from you.



Please be advised that due to introduction of POPI Act, to protect customer information from security breaches, we must encrypt all emails that contain customer information.
Please follow the below prompts and your email will be decrypted and available to read

Please click on “read the message”
Then select “Sign in with a one-time password”
Enter the one-time password which has been send to your email
Kind Regards



K****tso Gwangwa
Account Management Consultant
Credit Card Rehabilitation and Recoveries
Standard Bank of South Africa
Tel: (+27) 86 *** Web: www.standardbank.co.za

3 Simmonds Street | Marshalltown | Johannesburg | 2001

Escalation Level 1 | Lindiwe Khanye | ***| Team Leader
Escalation Level 2 | Precious Tshabalala | *** | Manager



Standard Bank Group



--------------- Original Message ---------------
From: jjmyburgh [***]
Sent: 2026/03/17, 12:29
To:***
Subject: Re: SMS received:

You didn't read my first email???

I already gave the answer to your question here.

"Now in reference to the reason for your sms, I suppose it is because of my arrears account.
I acknowledge that it is in arrear and I commit hereby to get it up to date within a week, as my income varies and it is difficult to pay each month on exactly the same date"


On 17 Mar 2026 at 12:23, Standard Bank Personal Card Collections <***> wrote:

Good day MR JJ MYBURGH

Thank you for the email, kindly note that your email has been acknowledged.

Thank you for the below verification.

As per the SMS you received your account is in arears with R4006.74 with an over limit amount of R3751.43, the account billed with a total due instalment of R8084.55,kindly advise when and how the required payment will be made towards the account to bring it up to date.

Be advised due to the arears this account is at risk of being outsourced to the legal attorneys for collections.



It is important to note that the arrears, over the limit or overdue has a negative impact on your credit profile. Your credit card may lead to the following outcomes:

It may worsen your credit profile and score. Overdue amounts can be seen as your being unable to manage and repay.
It may increase the cost of credit. The longer your balance remains unpaid, the higher the potential interest charged.
It may restrict your use of the credit card, which may be blocked so that no spend will be allowed if your unpaid position is not resolved.
Handover to collections. Your account may be handed over to our collections team.
Kindly refrain usage of the card until it is brought within the limit.

For correspondence, your current statement delivery address is post and the mobile number is 072****002. To make any amendments kindly visit your nearest branch.

Should you require further assistance please contact us on +***7.

Please note our operation hours are Monday to Friday 08:00 to 17:00 and on the Saturday 08:00 to 12:00. Sunday and public holidays we are closed.



Please note now you can reach us on the following platforms, in App Communications.

We have enhanced our communication channels for better engagement with our clients.

If you are active and currently using our app you can follow the following simple instructions to get started.

On the top right of the app click messages.
Select “Start a Chat”.
On the “Write your message here” type Chat with banker. And follow the prompts.



Mbali Maphalala

Account management consultant
Credit Card rehabilitation and recoveries
Standard Bank of South Africa
T *** M *** W standardbank.co.za

No 3 Simmonds Street | Marshalltown | Johannesburg | 2001
Escalation level 1| Mpho Maithufi | ***
Escalation level 2 |Precious Tshabalala |***| Manager




--------------- Original Message ---------------
From: jjmyburgh [***]
Sent: 2026/03/17, 12:06
To:***
Subject: Re: SMS received:

I don't have a personal loan, only a revolving credit overdraft. I forgot about that, so I guess it's 3 products then.


On 17 Mar 2026 at 11:50, Standard Bank Credit Card Communications <***> wrote:

Good day

Thank you for your email response it has been acknowledged.

We are unable to locate the correct verification details required to assist you further.



Please note that without correct verification, we will not be able to proceed. Alternatively, you can contact us on *** or visit your nearest Standard Bank Branch for further assistance.



We have enhanced our communication channels for better engagement with our clients. Please note now you can reach us on the following platforms, in App.

If you are active and currently using our app you can follow the following simple instructions to get started.



On the top right of the app click messages.
Select “Start a Chat”.
On the “Write your message here” type Chat with banker. And follow the prompts.


Thank you for being in contact with us. We look forward to hearing from you.



Please be advised that due to introduction of POPI Act, to protect customer information from security breaches, we must encrypt all emails that contain customer information.

Please follow the below prompts and your email will be decrypted and available to read

Please click on “read the message”
Then select “Sign in with a one-time password”
Enter the one-time password which has been send to your email

Kind Regards


?
?

Chantell Hamburg

Account Management Consultant
Credit Card Rehabilitation and recoveries
Standard bank of South Africa
Tel (+27) 86 *** Web www.standardbank.co.za

3 Simmonds street | Marshalltown | Johannesburg | 2001

Escalation Level 1 | Lindiwe Khanye | *** | Team leader
Escalation level 2 | Precious Tshabalala | *** | Manager



Standard Bank Group


--------------- Original Message ---------------
From: jjmyburgh [***]
Sent: 2026/03/17, 11:16
To:***
Subject: Re: SMS received:

71**25
Jacobus Johannes Myburgh
271 Elsiesdraai Hazyview
082****002
3 products - bank account, credit card, vehicle finance
EFT
No person loan
R132000



On 17 Mar 2026 at 10:45, Standard Bank Credit Card Communications <***> wrote:

Good day



Thank you for the email. Kindly note that your email has been acknowledged.



It will be my pleasure to assist you.



Please note we will not be able to assist if the verification questions are not answered correctly, alternatively, you can contact the inbound number for assistance on ***.





To look into your account and be able to give you a response, please provide us with the information below.



The first 6 digits of your ID number / full passport number
Full name(s) and surname
Postal or residential address
Cell phone number
How many products do you have with Standard bank
How do you pay your credit card “ Cash , EFT or Debit order “
Do you have a personal/home loan with Standard bank
How much is your credit card limit




















If you are active and currently using our app you can follow the following simple instructions to get started.

On the top right of the app click messages.
Select “Start a Chat”.
On the “Write your message here” type Chat with banker. And follow the prompts.


Alternatively, you can give us a call on 086?*** between

08:00 to 17:00 Monday to Friday

08:00 to 12:00 Saturdays.

Sunday and public holidays we are closed



Thank you for being in contact with us. We look forward to hearing from you.







Please be advised that due to introduction of POPI Act, to protect customer information from security breaches, we must encrypt all emails that contain customer information.
Please follow the below prompts and your email will be decrypted and available to read
Please click on “read the message”
Then select “Sign in with a one-time password”
Enter the one-time password which has been send to your email









Busisiwe Wasa

Account Management Consultant
Credit Card Rehabilitation and recoveries
Standard bank of South Africa
T (+27) 86 *** Web www.standardbank.co.za

3 Simmonds street | Marshalltown | Johannesburg | 2001


Escalation Level 1 | Lindiwe Khanye | *** | Team leader
Escalation level 2 | Precious Tshabalala | *** | Manager



Standard Bank Group




--------------- Original Message ---------------
From: jjmyburgh [***]
Sent: 2026/03/17, 09:53
To:***
Subject: SMS received:

Good morning
Hope this finds you well.

I am referring to the following sms I received from you:

Standard Bank: Hi MR JJ MYBURGH. Please expect a call from our Credit Card division today regarding your account. This is part of our commitment to providing you with excellent service. We will be calling you from *** or ***, alternatively call us on *** from 8am to 5pm or email us at *** for more information.

In reference to the above sms, I request, as I did before, to conduct all communication to my via e-mail, as it's the easiest, quickest and best way to get hold of me. As I had noted to you before, my phone is programmed to reject any calls for 087 numbers, as these numbers are mostly used for spam, and nobody even answer 087 numbers anymore.

My phone blocks all 087 and other unknown numbers, and also I am not able to have telephonic conversation during working hours.

Why I also prefer emails are that everything is on black and white in writing for both parties for later references, other than phone calls.

Now in reference to the reason for your sms, I suppose it is because of my arrears account.
I acknowledge that it is in arrear and I commit hereby to get it up to date within a week, as my income varies and it is difficult to pay each month on exactly the same date.

You will notice that I am paying late sometimes, but you will also note from yoyr records that I always pay, and never skip a payment.

If anymore questions or anything you need to discuss with me, you are most welcome and can feel free to communicate with me on email at any time, and I will reply to you within short time.

Kind regards
JJ Myburgh
710*25*******

Vodacom refuses to communicate to me in my preferred way - via email. Sending me an email stating they couldn't reach me on my phone.

As I told them my phone isn't working and I prefer email correspondence.

Why does my payment not reflect? Please just tell me the reason on an email!. All I want!