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Monique G

1 reviews | Active since Mar 2019

15 Mar 2019, 15:10

Vodacom Not updating Credit Bureau Records

I had a Vodacom account which was handed over which I fully paid off in Jan 2017. When I checked my credit report today I noticed that they never removed my Vodacom account from my credit record and it is still reflecting as outstanding.

How do you trust companies to update your credit record if this is what happens.

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Replies (3)
Vodacom
Vodacom's reply15 Mar 2019, 15:40
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Mar 2019, 11:20
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department. Feedback will be provided upon completion.

Regards
Consumer Website Team
Vodacom
Vodacom's reply18 Mar 2019, 15:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your a request to have your profile updated [at the Bureaus] have been submitted successfully. This may take between 5-7  days before it reflects. Please accept our sincere apologies for the aggravation caused..

Regards
Consumer Website Team