1 reviews | Active since May 2015
Vodacom not treating their customers fairly!!
On 30.08.3021 Vodacom phoned me informing me that my contract package will no longer exist as of 1 Sept and that I need to migrate to a new RED package. The agent informed me that it will only be R80 more which I confirmed numerous times before finally agreeing to the migration to which I have no choice seeing that my current contract package is coming to an end. Then the next day I saw on the app that the contract price is now about R200 per month more. Not the amount I agreed to. I phoned and got the run around and after 1 hour on the phone I was told that the migration request will be cancelled and that somebody will phone me with other alternatives. Then I get an email later that day confirming a new migration reference with the same amounts etc. So I phone again the next day (Friday 03 Sept 2021)and had to explain myself again. I was told again that the migration request will be cancelled, it will take a couple of hours and the agent from the retentions department assured me he will phone me back by 15h00 to see what he can do for me to choose a package, this never happened!! Bottom line is after 5 very frustrating days I am still left in the dark as I was clearly explained that my current contract is no longer available?? A contract we agreed to at a discounted price for 24 months!!! Vodacom how is this treating your customers fairly??? How can you decide to stop the package that I agreed to for 24 months and then expect me to pay more???? I did not request the change but is now forced to change and to pay more!? I expect to get the same amount of Data and minutes at the same discounted price for the remainder of the contract and I do NOT think this is an unreasonable request. Vodacom this is totally unacceptable and you are bullying me into paying more money??? This is not ON!! Very unhappy!
