1 reviews | Active since Dec 2018
Vodacom not transparent and dishonest
Vodacom claim to be the best, but failed to manage the foundation of being client centric. I took a contract two months ago, the catalog was selling the phone at R359. 00 which attracted me to buying the phone, the following day I was told that the was a mistake from vodacom, was told that the phone is now R549. 00 ( Consumer protection act says the custer will pay the price at which the product was displayed at? ) I was informed by the consultant that the debit order will start running from the 20th of November, only to find out that my account will be debited on the 1st of November, which caused my account to be overdrawn. I was adviced to pay connectivity fee and the caller identity, two months later all the calls coming in cannot be identified but I made a payment. Today I went to Vodacom westgate Mall, I could not be assisted, I was told that Vodacom The Marc (Sandton) is a different franchise they will not be able to assist, the only way to assist me, I need to make a second payment? I brought two phones ( Huawei mate 20 ). I would not advise anyone to support vodacom, because your only special as a client only when they need you to sign a contract with them. I'm canceling my contact on my Monday, they showed me that they are not transparent as they claim to be.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
