DF
Duane F
1 reviews | Active since May 2016
06 Jun 2018, 18:17
Vodacom not thinking...
I have been patiently bidding my time to do an upgrade on my phone since March. I was told that i need to wait three months that my scoring can increase with Vodacom to upgrade.
After three months I call again and was told that my credit limit is R877 BUT I currently pay anything between R1400-R1700 per month via debit order. I am just looking to have a contract worth R1300... How does this calculation work?
To make matters worse, i did an online upgrade and it was SUCCESSFUL but when I called Vodacom Direct, tonight to find out when will the phone deliver i was told that it was not successful... That is false information and surely a contravention of the Consumer act?
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Vodacom's replyOfficial
06 Jun 2018, 21:51Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2018, 21:51
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,