Vodacom - Not the greatest ISP out there...

Four Times in one year, Vodacom fails to deduct the debit order which I mandated - And then they end up making me look like the one at fault - And also, it seems to be their thing to suspend a fibre line just before the legal team heads home, so that no one is available to resolve issues.

I got suspended last month, after Vodacom failed to take their debit orders for 2x months in a row - I checked by bank statement, and no reversals showed up, which means Vodacom did not even try to take their money...

2 weeks later, I check my bank statements, and once again - no debit order, and no reversal, so I phoned in, spoke to Prince to report it, and wham, 24 hours later, service suspended again.

I ask them whats going on, and I got informed to my shock that my fibre is off again due to non-payment. This affected by credit score and my work, since this fibre is my main income.

Now I am sitting in a situation where no one can switch on my fibre until the legal team decides to rock up at the office and unsuspend my line.

At this point, I feel like cancelling the service and throwing the nokia router in the street... And then suing Vodacom for negatively impacting my credit score, due to a fault that is theirs - 4 times this year!

Absolutely useless I tell you - Would not recommend this service provider to anyone - Please bring back Telkom ADSL, at least there I knew what I signed up for.

Oh and when I phoned in to find out whats going on with my fibre, I get told the consultant to which I reported this "failed payment" to yesterday, logged by ticket incorrectly....